At Outer, we’re building a space where spontaneous connection feels easy, safe, and respectful. Whether you're meeting someone for the first time or joining a casual group plan, your safety and comfort come first. That starts with taking simple steps before heading out: always choose a public, familiar, and well-lit place to meet. Let someone close to you know where you're going, who you're meeting, and when you plan to return. Keeping your early conversations within the app gives you a layer of security and helps us step in if something ever goes wrong. It’s important to have control over how you get there and how you leave — whether it’s public transport, a rideshare, or your own vehicle, having the ability to exit on your own terms is essential. If you’re exploring an activity idea suggested by the app’s AI, remember that suggestions are based on general data and may not reflect current conditions. Always double-check venue info and make sure the setting feels right to you. During any meetup, stay aware of your surroundings. Keep an eye on your belongings and don’t leave drinks unattended. If you're drinking alcohol, stay within your comfort zone so you remain alert. If something doesn’t feel right, it’s okay to leave — no explanation needed. Trust your gut. Throughout the interaction, respect the people around you. That includes being mindful of your words, avoiding personal or divisive topics unless everyone’s on board, and recognizing that every user comes with their own background, comfort levels, and boundaries. Be prepared to handle your share of expenses. If money is involved — whether a coffee or shared meal — clarify expectations early and pay your way. Digital payments or cash can help make things smooth and avoid awkwardness. If you want to continue the connection after the plan, keep the conversation on Outer until you feel safe sharing personal details. If someone behaves inappropriately or crosses a line, report them. Reports are confidential and help us maintain a healthy, respectful environment. Don’t accept rides from anyone you don’t know well, especially if alcohol was involved. Choose safe transportation, and never drive under the influence. If you’re ever in a situation where you feel uncomfortable, use the blocking feature — blocked users can’t contact you or see your profile. But blocking alone doesn’t notify us, so if a situation is serious or violates our guidelines, be sure to report it too. Blocking should never be misused to target, isolate, or retaliate against others. Respect how others show up — arrive on time, communicate any changes, and let others know about food allergies or dietary restrictions when necessary. Stay present and engaged. Putting your phone away helps you connect more meaningfully. If something serious happens, don’t wait — call local emergency services. Know the local emergency number in your area ahead of time. Once you’re safe, you can report any concerning behavior through the app so we can take appropriate action. Never send money or share sensitive financial information with anyone you meet through Outer. Be wary of anyone who avoids video calls, moves conversations off the platform too quickly, or creates emotional urgency around money. Avoid sharing personal details like your home or work address, daily routines, or family info. Scammers often pretend to be nearby or claim to be in a tough situation and ask for help. If you encounter suspicious behavior, block and report immediately. This includes requests for money or donations, harassment, threats, impersonation, underage users, inappropriate behavior, scam accounts, or any kind of spam or solicitation. The more you report, the safer Outer becomes for everyone. If you ever feel affected by something and need support, we’re here. Contact us directly at hello@outer.app and we’ll respond quickly and respectfully. You can also turn to trusted support organizations if you need help, advice, or protection. For emergencies, always contact local authorities. If you're based in the U.S., you can call the National Domestic Violence Hotline at 1-800-799-SAFE (7233) or visit www.thehotline.org. For support around sexual violence, reach out to RAINN at 1-800-656-HOPE (4673) or www.rainn.org. The National Human Trafficking Hotline is available at 1-888-373-7888 or www.humantraffickinghotline.org. If you need general support, the VictimConnect Resource Center is available at 1-855-4-VICTIM (1-855-484-2846) or www.victimconnect.org. For LGBTQ+ users in the U.S., you can reach the LGBT National Help Center at 1-888-843-4564 or visit www.lgbtnationalhelpcenter.org. If you're outside the U.S., Befrienders Worldwide offers global mental health support at www.befrienders.org. For LGBTQ+ rights and global safety information, ILGA World is a useful resource at www.ilga.org. For international help lines and support around domestic violence, visit the UN Women Helpline Directory at www.unwomen.org. For issues involving human trafficking, consult the UNODC Directory at www.unodc.org. If anything happens that feels wrong, reach out — whether to us, to authorities, or to one of these services. You deserve to feel safe, respected, and supported. Outer is built to help people connect in simple, meaningful ways. No pressure, no performance — just shared time in real life. We’re here to protect that space and make sure it stays open, inclusive, and safe for everyone.

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